Yes Optus, Centro Bankstown, 72b/12/41 North Terrace, Bankstown

Reviews

• Chris King

  28.09.2018
  ★ ☆ ☆ ☆ ☆
  Worst customer service in this Bankstown branch, worst company policies in general, and a really nonchalance attitude when you walk in the store. They kept me waiting 30 minutes for an administrative task, granted it's not all their fault, it's the policies and procedures Optus has, but lessons to be learned never go with Telstra or Optus, they are bad companies and employ equally as bad staff. The manager was rude as hell, she's a disgrace and was really unhelpful. The staff were all international or clueless kids, Optus cuts corners, hires for cheap labour, both when you ring up and in store, yet charges its Australian customers top dollar for service. I don't get why the public doesn't learn, avoid Optus, they are scum, they don't even train their staff or keep them around long enough to learn how to deal with customers.
• Duncs Honey

  31.07.2018
  ★ ★ ☆ ☆ ☆
  Optus customer service advised me to visit the store in person to activate my Apple iPhone, OK, upon arrival I was instructed to attend the Liverpool store.....somewhat frustrated at this comment I said, sorry that won’t be happening. Why can’t I do it here, looked to me like any other Optus store. Very sorry but you need to do that via your account, so instead of making efforts to solve my issue i.e log on there and then they simply pushed me back to customer service. This is not a customer Centric experience, sorry Bankstown Optus but you need to get better than this!

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